Customer Experience Team Contact Information:
Phone: 888-907-6274. Monday through Friday. 9:00 a.m. - 5:00 p.m. ET
If you need to return a Halo product, please follow these simple steps:
Returns of Damaged or Defective Products:
If the HALO product was returned because the HALO Product is damaged or defective, we will examine the returned HALO Product. If we agree the HALO Product is damaged or defective we will issue a refund, in which case, we will notify you of your refund via e-mail within a reasonable period of time. We will try to process the refund due to you as soon as possible and no later than 30 days from the day we confirmed to you via e-mail that you were entitled to a refund. We will refund you all amounts paid by you for the defective HALO Product, including shipping. HALO will usually refund any money received from you in the same method originally used by you to pay for your purchase.
*You have a legal obligation to take reasonable care of the HALO Product while it is in your possession. The HALO Product must be returned unused and unopened. Except in the case of damaged or defective HALO Product, HALO reserves the right not to refund you for any HALO Product returned by you that is incomplete, damaged or in an otherwise unsellable condition